Customer Service Role

Join our office team at New Forest Activities in Beaulieu Village. You'll support the booking operations of our exciting outdoor activities for families, parties and groups.

Complete the form and upload your CV to register your interest.

An Outdoor Instructor Apprentice delivering a high ropes session to a group of students

The heart of adventure in The New Forest!

We are looking for an organised and proactive individual to support our operations. While experience in customer service, admin, or CRM systems is a plus, we are happy to train the right person. The ideal candidate needs to be a strong communicator, comfortable handling customer inquiries via email, phone, and messaging platforms.

They should be able to manage multiple tasks efficiently, follow processes accurately, and have great attention to detail. A problem-solving mindset and a willingness to learn are essential for success in this role.

Activities for all in the New Forest

Benefits of joining the team!


  • Part or Full Time Seasonal Staff. Starting at £12.21ph
  • Flexibility on mid week hours/days for the right person, however weekend working will be mandatory to effectively cover the business needs.
  • Training and support
  • Enjoy taking part on activities

    • What you'll need to apply


  • Be 18yrs+
  • Ambitious and keen to learn
  • Confident around people, face-to-face and on the phone
  • Comfortable using computers
  • Well organised

    • Please note, due to our rural location having limited access to public transport, a full driving licence is highly desirable. In any case, you will need to be able to get to us.


    Key Areas of Work


  • Inbox & Communication Management – Monitor and respond to emails, WhatsApp messages, and CRM conversations, ensuring all inquiries are handled efficiently.
  • CRM Task Management – Follow up on leads, complete assigned tasks, and track customer progress from initial inquiry to booking.
  • Customer Interaction & Bookings – Answer phone calls, provide information, direct customers to the correct activity slots, and process bookings.
  • System & Data Accuracy – Ensure all customer interactions, bookings, and inquiries are correctly logged and managed within the CRM and booking systems.

    • Activities in the New Forest

    Sound like the role is for you?

    Fill in your details below and upload your CV to regester your interest.