Customer Service Weekend Staff

Join our office team in the wonderful Beaulieu Village and support the behind the scenes and booking operations of our exciting outdoor activities.

Email hayley@newforestactivities.co.uk with your CV to register your interest.

An Outdoor Instructor Apprentice delivering a high ropes session to a group of students

Be the heart of adventure in The New Forest!

We're looking for one or two people to support our team for Saturday and Sunday cover with the potential for summer holiday cover too.

We are based in Beaulieu in the heart of The New Forest National Park.

You will be employed to learn and develop valuable skills, whilst supporting our customer service and sales team.

This role offers great scope to develop, working in a busy office alongside a small and committed team of people.

The New Forest Activities Office is open 7-days a week. We're looking for one or two individuals who will work either a Saturday or Sunday or both days from April to September. Flexibility for both days is key.


Send your CV to hayley@newforestactivities.co.uk to apply!

An Outdoor instructor smiling whilst delivering a kayaking session

Benefits of joining the team!


  • Supportive colleagues, all working in a small business with a family feel
  • Training (booking system, over the phone, emails as well as face to face)
  • Free onsite parking
  • Enjoy taking part on the activities

    • Please note, due to our rural location having limited access to public transport, a full driving licence is highly desirable. In any case, you will need to be able to get to us.


    What you'll need to apply


  • Be 18yrs+
  • Ambitious and keen to learn
  • Confident around people, face-to-face and on the phone
  • Comfortable using computers and able to take good notes

    • What you'll do


  • Taking and recording the details of incoming phone calls
  • Responding to emails and enquiry forms from our website
  • Booking people onto activities and answering their questions
  • Managing payment transactions and financial data inputs
  • Liasing with the activities team to ensure a smooth customer experience
  • Troubleshooting customer issues and feeding back to the senior team
  • Supporting customers and activty staff with elements of our cycle hire provision

    • Your rate of pay will start at £8.60ph (18-20yrs) or £11.44ph (21+) and based on experience

    A group of Outdoor Instructor Apprentices taking part in a first aid training course

    Ready to join us?

    Register your interest by sending us your CV to hayley@newforestactivities.co.uk.

    Since becoming an instructor, I've become more outgoing and a lot more confident speaking infront of people whether that's a big group, or individuals.

    Mia Sharpe

    Outdoor Instructor Apprentice, New Forest Activities

    Sound like the role for you?

    Email your CV to hayley@newforestactivities.co.uk.

    FAQs

    See the answers to some of our most frequently asked questions below.

    How much will I be paid?

    Your rate of pay will start at £8.60ph (18-20yrs) or £11.44 (21+) and based on experience.

    How many hours a week will I work?

    Our office is open 7 days a week including weekends. You should be available to work Saturdays or Sundays, ideally both, 8 hours per day.

    When can I start?

    This role will be due to start in April to September 2024.



    Have another question?

    Get in touch with our team today. We'll be happy to help!


    Get in Touch